Privacy Policy

1                Introduction
1.1           www.johnwhaiteskitchen.com (“Website”) is operated by John Whaite's Kitchen Ltd (“we”, “us”, “our”).
1.2            This privacy policy (the “Privacy Policy”) explains our approach to dealing with any personal data that you, as a user of the Website (“you” “your”), might supply to us (or that might be collected from you) (“Information”) when you use the Website. The Information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 (the “Act”).
1.3            We will use reasonable endeavours to ensure that any changes we make to this Privacy Policy in the future will be posted on the Website and, where we have collected the relevant Information, notified to you by email. Please check this page frequently to see any updates or changes to our Privacy Policy.
2                Data controller
2.1            The data controller for the purposes of the Act is John Whaite's Kitchen Ltd and can be contacted at:

Tunley Hall, Tunley Lane, Wrightington, Wigan, Lancashire, WN6 9RJ

E-mail: hello@johnwhaiteskitchen.com

3               Information we hold about you
3.1            We may hold the following Information about you either because you have visited our Website or provided it to Us:
(a)             full name;
(b)             address and post code;
(c)             telephone number;
(d)             e-mail address;
(e)             payment information (e.g. credit card number and billing address);
(f)              details on your use of the Website (e.g. which pages you visit, how you reached the page and how long you spend on each page);
(g)             information provided by you in your communications with us; and
(h)             information provided by you in our surveys; and
(i)              information provided to us by third parties including third parties who advertise their products and services on our Website.
3.2            We may also collect certain Information about the devise you are using to access the Website:
(a)             IP address;
(b)             browser type;
(c)             operating system;
(d)             referring website;
(e)             MAC address;
(f)              device manufacturer and model; 
(g)             device UDID/Android ID number;
(h)             device IMEI number.
4                How your information is used
4.1            The Information we hold about you may be used in the following ways:
(a)             to process your order for our product(s);
(b)             to process refunds for products you have ordered;
(c)             to respond to your queries;
(d)             to improve the content on our Website;
(e)             to customise the content and/or layout of our Website pages to suit your needs;
(f)              for marketing purposes (including sending marketing materials) where you have opted to receive these [AH2] (see further below);
(g)             to comply with our advertisers requirements by displaying their adverts to targeted groups;
(h)             to verify or enforce compliance with our Website policies and applicable law;
(i)              to protect against misuse or unauthorised use of our Website;
(j)              to disclose to third parties as described below.
5                Marketing
5.1            We may from time to time use your Information to send our marketing communications to you by email.  If you do not want to receive an email from us in the future, please let us know by sending us an email at the above address or writing to us at the above address.
5.2            If you supply us with your postal address on-line, we may, with your consent, send periodic mailing to you with information on our new products and services or upcoming events. If having given your consent, you change your mind and do not want to receive such mailings from us in the future, please let us know by sending us an email at the above address, calling us at the above telephone number or writing to us at the above address.
5.3            If you supply us with your telephone number, we may, with your consent, contact you by telephone to give you information on our new products and on our new products and services or upcoming events. If having given your consent, you change your mind and do not want to receive such telephone calls from us in the future, please let us know by sending us an email at the above address or writing to us at the above address.
5.4            From time to time and where you have given us permission to do so, we make your email address available to other reputable organisations whose products or services we think you might be interested in. If having given your consent, you change your mind and do not want to us to share your email address with other reputable organisations in the future, please let us know by sending us an email at the above address, calling us at the above telephone number or writing to us at the above address.
5.5            When contacting us to opt out of any marketing communication, please ensure that you provide us with accurate details of your name, address, e-mail and/or telephone number (as applicable) so that we can make an accurate record of your request and cease the applicable marketing communications.
6                Disclosure of your information
6.1            Your Information may be shared with companies within our group of companies for the purposes set out in paragraph 5 above.
6.2            We may share your Information with selected third parties including:
(a)             partners and suppliers to fulfil the order of a product that you have placed with us;
(b)             advertisers that require data in order to serve you with relevant adverts; and
(c)             analytics agencies that assist us to improve our Website.
6.3            We may also disclose your Information in response to request from a law enforcement authority or when we are legally required to do so, including at the request of government authorities conducting an investigation.
7                Cookies
7.1            We use cookies on our Website for identification, analysis and advertising purposes. By using the Website you consent to the storing and accessing of cookies on your device. To find out more about the cookies we use and how to set your preferences please see our Cookies Policy [insert link].
8                Ad Servers
8.1            To try and bring you offers that are of interest to you, we may have relationship with other companies that we allow to place ads on our web pages.  As a result of your visit to the Website, ad server companies may collection information such as your domain type, IP address and clickstream information.  This information may also be used for re-targeting campaigns and re-marketing campaigns that take the specific users actions into account as ads are served to them.  Please see our Cookie policy for information on how to opt out.
9                Information security
9.1            We have appropriate security measures in place to protect against the loss, misuse or alteration of your Information that we have collected from you on our Website.  However, as transmission of Information via the internet is not completely secure and we cannot guarantee the security of your Information.  Any transmission of your Information is at your own risk.
10             Storage of your information
10.1         The Information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By providing us with your Information, you are agreeing for your Information to be used in this way.
11             Correcting, updating or removing your information
11.1         The Act gives you the right to access the Information we hold about you. If you would like to exercise this right you must do so in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the Information we hold about you.
11.2         If you would like us to remove your Information from our records or correct inaccuracies in your Information or update any Information we hold about you, please email us at hello@johnwhaiteskitchen.com.
11.3         Please note that while we will endeavour to make the changes or updates as promptly as possible, communications may be sent using your original Information until the changes have been processed.